SPLENDID TRAVEL & TOURISM LLC
Regal Tower 2106, Happiness Street, Business Bay, DUBAI, UAE
P. O. Box 35887, Dubai
Phone: +971 4 441 6351 Fax: +971 4 454 2671
Web site: www.splendid-travel.net
Splendid Travel & Tourism LLC is a duly established event management & travel company with headquarters in Cairo, Egypt and a full operation in Dubai, UAE. Incepted in 2001, we have handled over 50,000 guests, delegates, customers, dealers, and consultants in as many as 45 countries.
- We specialize in producing bespoke and highly crafted corporate events, meetings and conferences from budget& time planning, venue sourcing, negotiations, flight and ground handling, onsite management, to record retention
- Practical but creative event solutions are made available to aid our clients reach the utmost competence in event planning
- All events are managed and implemented to the very last detail
- Each project is highly monitored in terms of management & cost control
- We have a dynamic team spearheaded by a top management with more than 25 years of experience in planning conferences, and incentive travel
- Our event team are highly motivated to exceed the highest level of industry standards
- We manage air travel arrangements for groups and FITs through instant access of Amadeus and Galileo Systems with up to minute information on latest savings and discounts.
- Global connections to multiple service suppliers enable us to achieve the most efficient results in negotiations for event destination management
- Our emergency line is open 24/7 to assist our clients anytime of the day for all types of booking reservations and to provide solutions for any travel emergencies.
Splendid Travel & Tourism jointly operates with its offices in Egypt and Dubai. It has been in the travel & event management industry for 15 years and has gained the reputation of being dynamic, professional and efficient from a long list of corporate and individual clients. Our main goal is to provide our clients with the best deals and service in the market for the best value of money. We provide all travel needs for FIT travellers, MICE [Meeting, Incentive, Conference, & Exhibitions], business & leisure, to honeymoon packages. The highly organized divisions of the company are tasked to perform its specialized functions to provide maximum customer satisfaction. These divisions are namely: Aviation, Operations, National & Corporate Group, Sports Tourism, Transportation, Sales & Marketing, finance & Accounting.
Products & Services
- Air Travel Arrangement – Through following any fixed requirements such as the class of travel, time, day and any special needs, we are able to offer alternatives where savings are obtained.
- Hotel Reservations – We are equipped with a system to access availability, pricing, special deals and promotions for a whole network of hotels worldwide.
- Transportation Arrangement
- Car Hire Bus Rental – Splendid own fleet of buses with the most up to date models in addition to our strong partnership with reliable and professional car rental companies which gives us the edge of providing special rates and services.
- Rail & Cruise Reservations – We plan and coordinate rail travel arrangements throughout Europe, UK, and in any major parts of the world. We also plan any local and international cruises like the Nile, Caribbean, Mediterranean, Middle East, South East and Alaska.
- Airport Meet & Assist – We provide meet and assist services 24 hours a day/ 365 days a year at all major entry ports worldwide. Our accreditation with Marhaba Services in Dubai gives us our own access to book and confirm online for standard or VIP meet and assist services at Dubai International Airport, also our team in Egypt.
- Visa Processing – Our Visa department will provide you all the information with the required application forms and the supporting documents necessary to process your visa. Dubai Immigration granted us ample allotment for tourist and visit visa approvals. We can also apply, check the status and print issued visas in our own online system.
- Holiday Packages – We arrange all types of travel, business, and leisure and honeymoon packages tailor-made to suit every taste and budget of our clients from the basic hotel accommodation, guided tours, special cruises, & airport transfers to lavish VIP stretch limo or helicopter transfers, and top of the line hotel accommodation and exclusive tours and cruises.
- Destination Management Services – Our experience travel planners are geared to handle bound business from international market and aim to ensure a wonderful holiday worldwide, Egypt and Dubai. The services include:
- Hotel & resort reservations all tourist sites worldwide, Egypt and Dubai
- Transfers and sightseeing tour arrangements
- Package tours and special interest tours
- Round-trip travel arrangements worldwide for groups and individuals
- VIP services
- Brandings – A properly developed brand, line extensions, can create competitive advantages and maximize sales and earnings. We offer a wide range of marketing and branding ideas with capabilities of sourcing out and producing cost effective products from our suppliers in the industry. Splendid Travel can easily provide you with banners, table top flags, streamers, rollups, pop-ups, gondolas, to branded gifts and give-aways, also up-to-date high technology materials & equipment’s for all types of events.
- Venue Sourcing – Whether local or international destination, our team will provide you with the ideal venue that suits your taste and budget; may it be corporate meetings, conference, incentive, seminar, product launches, raining courses, sales meetings or social functions. Client’s benefit would include: free site inspections, most competitive rates and contract arrangements, and the utmost use of our teams professional time and resources. We will provide you with unbiased information and expert advice in choosing the right venue. We assure you that we can fully satisfy your expectations.
- Events Planning & M.I.C.E. Management – Splendid Travel organize successful Meetings, incentives, Conferences and Exhibitions for a number of corporate clients. This service is part of our long list of expertise which we would discuss lengthily in the succeeding section.
- Value-added Resources – We own a fleet of new and fully air-conditioned vehicles which makes transfer services possible to arrange any time of the day. These vehicles are insured and fully comply with the international standards of safety and comfort as required by Egypt government.
Events Planning & M.I.C.E. [Meeting, Incentive, Conference & Exhibition] Management
Splendid Travel is one of the most advanced and updated travel organization in handling Events & MICE programs and activities. Our market niche for these services would be the pharmaceutical industry wherein we maintain and develop a fully professional client and service provider relationship. This relationship is made extraordinary by our effort to provide personalized service with sincere concern for the success of each event carefully entrusted to us by our valued clients.
Our market reach encompasses the Middle East, GCC as well as Europe, Latin America, & Fareast In order to cope with the needs and demands or our global market, we have dedicated departments to each market segment to concentrate fully on their specialized functions of rendering unparalleled services to their clients. Splendid Travel also gives importance to its local market and remains sensitive to its needs and demands. We have dedicated divisions streamlined to focus on special market segments listed as follows:
National & Corporate Group Division – Leading multinational companies in Egypt and Dubai most especially in the pharmaceutical industry, computer associates and manufacturing firms are provided the following services:
- Planning consultancy and budget forecasting for incentive groups
- Conceptualization and custom-made activities including special interest programs such as team building and themed parties
- Planning and coordinating pre-event site inspections
- Contracting and managing suppliers for marketing tools like teasers, flyers and gift give-aways/ souvenirs
- Deals and contract negotiations on behalf of the clients to optimize the time and budget efficiency.
Sports Tourism Division – As a DMC in Egypt & UAE the Middle East has all the facilities natural resources client needs for all kinds of sports from diving, wind surfing, parasailing to tennis and golf courses. This division is composed of sports-enthusiast coordinators who have the passion combined with experience in managing and planning successful sporting programs & events.
Sales and Administrative Support – We in Splendid Travel believes in continuous growth and development. We are committed to achieve excellence in every endeavour that we delve into. Thus we have these Divisions that help us focus on progress:
Business Development & Marketing – Our team’s strategy to maintain and generate clients would be to keep them as the centre of its marketing philosophy and concept:
- Focus on Customer Satisfaction
- Give emphasis to long term success
- Adapt integrated company efforts
- Conceptualized unique and fresh ideas to obtain a successful and unforgettable service experience.
Splendid Team is specialized with corporate events – consistently delivered world class events throughout the whole world as well as all Travel Services such as Hotel Bookings, Flight Booking, Transportation and Visa.
Being a professional Destination Management company (DMC), Our vision is to consistently deliver creative & innovative events all over the world that exceed customer expectation and enhance our reputation.
Splendid’s efficient & fully trained team has immediate access to the different tools that facilitate travel arrangements and supervise lo
cal teams and suppliers to ensure consistent delivery of the highest quality.
Our mission is to grant our customers the best services with the best value for their money and deals in the market, our presence in Egypt, UAE and KSA enables our extended reach and our sincere dedication to achieve our mission.
EVENT MANAGEMENT SCOPE OF WORK
- In charge for overall management of all key players related to the event.
- Sourcing, employing and training of ushers, coordinators and onsite staff
- Upkeep and coordination of itinerary and schedules
- Accountable for managing the Master Database
- Communication of technology, physical set-up, staff uniform designed for the event
- Management of all Top VIP needs and requests.
- Hotel coordination encompassing all concerned departments.
- Negotiation and mediation on to hotels and other suppliers on behalf of the client.
- Control and supervision of overall logistics including transportation, changes..
- Administration, control and distribution of VIP passes/tickets
- Establishing rapport with front Desk, Housekeeping and Concierge
- Preparation and coordination of reception desk/lobby presence
- Rooming upgrades/selection coordination as per client
- Verification of functionality, infrastructure and convenience of different venue types
- Sourcing of last-minute transportation needs
- Follow up on all maintenance/cleanliness of vehicles
- Driver briefing and verification of drivers grooming and behaviour.
- Verification of seamless changes in transportation schedule
- Main Point of contact for client
- Escalation of doubts and problems
- Managing logistics for each station